Privacy Policy
How we collect, use, and protect your personal information
Last updated: January 2024
1. Information We Collect
We collect information you provide directly to us, such as when you create an account, place an order, or contact us for support. This includes: • Name, email address, and phone number • Billing and shipping addresses • Payment information (processed securely via PCI-DSS compliant gateways) • Order history and preferences • Device information and usage data
2. How We Use Your Information
We use the information we collect to: • Process transactions and fulfill your orders • Send order confirmations and shipping updates • Respond to your comments and questions • Send marketing communications (you may opt out at any time) • Monitor and analyze trends to improve our services • Detect and prevent fraudulent transactions
3. Information Sharing
We do not sell or rent your personal information to third parties. We may share your information with: • Service providers who assist in our operations (payment processors, shipping partners) • Law enforcement or government authorities when required by law • Business partners with your consent All third-party service providers are contractually obligated to keep your information confidential.
4. Data Security
We implement industry-standard security measures including SSL encryption, secure servers, and regular security audits to protect your personal information. However, no method of transmission over the internet is 100% secure.
5. Cookies
We use cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and personalize content. You can control cookie settings through your browser preferences.
6. Your Rights
You have the right to: • Access the personal information we hold about you • Request correction of inaccurate data • Request deletion of your personal data • Opt out of marketing communications • Lodge a complaint with a supervisory authority To exercise these rights, contact us at support@cartwings.com.
7. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes by email or a prominent notice on our website. Your continued use of our services after any change constitutes acceptance of the updated policy.
8. Contact Us
If you have any questions about this Privacy Policy, please contact us at support@cartwings.com or +91 700 900 6800.